Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details, choose Cash on Delivery or Store Pickup, and submit your order. You will receive an order confirmation with your order number.

We currently accept Cash on Delivery (COD) and Store Pickup. Pay when your order arrives at your door, or collect and pay in person at our store.

You can request a cancellation or modification within 1 hour of placing your order by contacting us on WhatsApp. Once the order is packed or dispatched, changes may not be possible.

Visit our Track Order page and enter your order number and phone number to see your current order status.

Currently we only accept full payment on delivery. We may introduce other payment options in the future.

We deliver nationwide across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and all other cities and towns.

Delivery typically takes 2–5 working days depending on your city. Karachi and major cities receive orders faster. Remote areas may take slightly longer.

Shipping charges vary by location. You can see the exact shipping cost during checkout by selecting your delivery zone. Some orders qualify for free shipping above a minimum order value.

At this time we cannot guarantee a specific delivery date or time slot. Our courier will contact you before delivery to confirm.

Our courier will call you before delivering. If you miss the delivery, they will attempt again the next working day. Please ensure your phone number is correct when placing the order.

We accept returns within 7 days of delivery on eligible items. Products must be unused, in original packaging, and in the same condition they were received. Sale items, cosmetics, and undergarments are not eligible for return due to hygiene reasons.

Contact us on WhatsApp or via our contact page with your order number and reason for return. Our team will guide you through the process.

Once we receive and inspect the returned item, your exchange will be dispatched within 2–3 working days. We do not currently offer cash refunds — only exchanges or store credit.

We sincerely apologise! Please take a photo of the item and contact us within 48 hours of receiving your order. We will arrange an immediate replacement at no extra cost.

Yes, all products sold on Stylia are 100% authentic. We source directly from trusted local brands and verified suppliers.

You can use our Shop On Demand feature to request any product you need. Our team will try to source it for you from local markets and trusted suppliers.

Absolutely! Visit our Shop On Demand page, fill in the product details, and submit your request. We'll contact you if we can arrange it.

We try our best to show accurate product images. However, slight colour variations may occur due to screen settings, lighting, or photography. If you have concerns, feel free to contact us before ordering.

No, you can place an order as a guest without creating an account. However, creating an account lets you track orders, save addresses, manage your wishlist, and review order history.

Visit the Login page and click "Forgot Password". Enter your registered email address and we'll send you a reset link.

Yes. We take your privacy seriously. Your data is securely stored and never sold to third parties. We use it only to process your orders and improve your shopping experience. Read our Privacy Policy for full details.

To request account deletion, please contact us via the Contact Us page. We will process your request within 7 working days.

Shop On Demand is our unique service where you can request any product you can't find in our store. Submit your request with product details and an optional reference image, and our team will try to source it for you from local markets or trusted suppliers.

No, submitting a request is completely free. You only pay for the product if we successfully source it and you choose to purchase it.

Our team reviews requests within 1–3 working days. We'll contact you via phone or WhatsApp once we have an update on your request.

No. Submitting a request does not guarantee availability. We will do our best to source your item, but some products may not be available or may exceed your budget.